Returns & Replacements

We hope you are satisfied with every Howard Product's purchase you make. We believe strongly in our products and their quality. If an item is faulty, wrongly described or different from the sample shown then we will meet our legal obligations which may include refunding the purchase price and delivery charges, or providing a replacement product, provided the item is returned within a reasonable time with proof of purchase.

Before returning any items please contact Howard Products (Aust) on 1800 672 646 to discuss your reason for requiring a return and organise an approval to return an item to Howard Products (Aust). Products returned without prior notice will be rejected.

Before contacting us regarding a return please understand the following terms of business:

• Howard Products (Aust) will not pay for postage if you are returning an item because you have changed your mind, or made a mistake in your ordering.
• If you have changed your mind, or made a mistake, we require notification within 3 business days of the recorded delivery date.
• If you received a faulty or damaged item, we require notification within 3 business days of the recorded delivery date.
• If the item you received is not what you ordered, we require notification within 5 business days of the recorded delivery date.
• Howard Products (Aust) is NOT obligated to offer a store credit for products that are returned damaged to us or never arrive. To qualify for a credit an item must be returned in perfect condition ready to be resold. Failure to package a returning item properly will undoubtedly result in no store credit and the product will be returned to the customer.

For more details on refunds and compensation, please call 1800 672 646.